Terms & Conditions

AROMA QUEEN IS AN AUSTRALIAN WEBSITE
– We Only Ship Within Australia –

All prices quoted within this website are in Australian dollars (inclusive of GST), and all freight costs quoted are for shipping WITHIN AUSTRALIA ONLY.

 Service with a Smile

We strive to offer professional, friendly service, and as such our workplace is a happy one. On the very rare occasion that a customer chooses to be rude in their dealings with us, their account will be de-activated and they will be asked to shop elsewhere.

AROMA QUEEN RESERVES THE RIGHT TO REFUSE SERVICE TO ANY CUSTOMER, AT OUR DISCRETION.

Returns – The AQ Customer Guarantee

We’re proud of our range and our aim is to offer only top quality products, at value prices. But many of our goodies are fragile, or don’t travel well if continually re-shipped; even if they still appear new they could have unseen signs of damage, their packaging could be crushed, or the item may have even been used.

And so we make a guarantee to all of our customers that every item purchased from us will be brand new, and not something that has been shipped to anyone previously.
Your inhaler stick has definitely not been in anyone else’s nose; your incense hasn’t bounced back and forth in the post so that it snaps when you try to light it – that kind of thing.

Because this promise to you is important to us, we do not re-sell returned items, and this is why WE CANNOT ACCEPT ITEMS FOR RETURN BECAUSE OF CHANGE OF MIND, or because you don’t ‘like’ something or its scent. Visit our RETURNS page for more information about our Return Policy.

Shipping

All Aroma Queen orders are shipped via Australia Post, and we ship our orders 3 – 5 times every week. Orders with items valued at $30 or more will receive subsidised shipping charges of $4.95 (much less than it costs us to post your item to you), and orders with items to the value of $100 or more receive their shipping FREE of charge. All shipping is within Australia only.

Tracking numbers are provided via email for every order, and you can follow the progress of your delivery at www.auspost.com.au. While we ship as quickly as possible, we’re unable to guarantee an exact shipping or delivery date, or compensate / refund / cancel any order because of a delay.

We mark many of our orders as ‘Do Not Safe Drop’ so if you are not available to accept it, your package should be returned to your local post office for you to pick up. It is your responsibility to follow the tracking for your delivery, and to collect your parcel in a timely manner, or Australia Post may return the item back to us. Please see our SHIPPING page for full information on this topic.

FLAT RATE SHIPPING COSTS AUSTRALIA-WIDE*

Orders over $100.00: FREE Shipping Australia-wide
Orders over $30 but less than $100: $4.95 Shipping Australia-wide
Orders under $30: $9.95 Shipping Australia-wide

* Item Value Only – Not Including Shipping Costs

Medical Disclaimer

The advice within this website is general and not specific to individuals and particular circumstances. Before using herbs, essential oils or other natural treatments, check all cautions and restrictions. Aroma Queen cannot be held responsible for any injury, damage or otherwise resulting from the use of any treatments or products within this website. Do not attempt self-diagnosis or self-treatment for long periods or for serious problems, without first consulting a qualified medical practitioner. Always seek professional medical advice if symptoms persist.

Copyright

All copyright ownership for text and product images within this site is retained by AROMA QUEEN. Use, reproduction or links to these items without express permission is prohibited. We do not authorise any resellers to use any product images from our site, for resale on their own website or any other selling medium.